Frequenty Asked Questions
|What is your return policy?
At BMC Tackle your 100% satisfaction is our goal. If you are unhappy with a product you purchased from us we will gladly refund your purchase price. Shipping charges are non-refundable. Call (954) 263-6177 for return address. DO NOT RETURN PRODUCTS TO THE ADDRESS POSTED ON THE WEBSITE.
Do you have a physical store?
Ans: BMC Tackle Inc. is at this time an internet based store.
Can I order items not currently on your website?
Yes, we do special orders all the time.
Do you have a lowest price guarantee?
Yes we do, if you find any item we sell anywhere for less, we will be happy to honor that price. All we require is a price quote or location of where we can verify pricing.
Do you offer complete tackle packages?
Yes we do. Our specialty at BMC Tackle is to put together custom packages for our customers. Whether you fish offshore, kingfish circuits, billfish tournaments, or just fun fish, you will be able to save a substantial amount of money when you purchase a complete custom tackle package from us.
What shipping methods do you offer?
We use the United States Postal Service, UPS, and FedEx to ship our products to you. We select the least expensive and quickest method to get your items to you. Overnight, and expedited shipping orders must be called in. We do not offer expedited shipping options on the website..
Are your shipments insured?
Yes we insure ALL our shipments via private carrier at NO EXTRA charge.
Do you accept PayPal?
Yes! We welcome PayPal as a payment source. We only accept payments from PayPal users with verified addresses. We will only ship to the address on file.
Do you accept personal checks?
Your personal checks are always welcomed at BMC.
Do you accept cash?
We do not accept cash or Western Union.
Do you accept international orders?
We accept international orders. The only form of payment for any international order is via a bank wire transfer. We do not accept international credit card orders, no exceptions. There is a tremendous amount of fraud with these, so we do not wish to assume such risks.
Can I order items using credit card information on file?
At BMC Tackle we destroy all credit card information after each purchase. We do not utilize e wallets and services such as these because these services are the root of credit card fraud. At BMC we do not maintain any credit card information data bases. We adhere to established PCI Guidelines which were developed by the credit card and banking industries.
Why do you need an email address on every purchase?
The email address is utilized to email you your purchase receipt. We also store your email in our email data base. At certain times during the year we have items that come up for sale at really great savings, when these items come along we email all our customers with these special offers. At BMC we do not do daily, weekly, or monthly mass emailings. We announce special offers via our BMC APP, available on Google Store, & ITunes.
Why do you require a CVV code with each purchase?
Security. The CVV code assures us that the person placing the order is in actual possession of the credit card. We verify all orders over $500 prior to shipping. IP addresses are recorded on all transactions. We report all fraudulent transactions or fraud attempts to the FBI and The Department of Homeland Security when applicable.
Where is BMC located?
NOTE: Do NOT use this address for returns, if you have a return, please call (954) 263-6177
BMC Tackle Heber Valley
520 N. Main St. Suite 443
Heber City, UT 84032
Phone: (954) 263-6177
NOTE: This address is NOT for returns, if you have a return please call (954) 263-6177.
Do you have specialty items?
We refrain from purchasing from distributors who exclude on line retailers from their business lists, instead we purchase direct from the manufacturers. At times specialty products come from distributors that carry them. Always check with us first, because we have a very short list of distributors that we never do business with, so most of these specialty items may be available through us even though they may not be listed on the website.
If I call BMC who will I speak with?
When you call BMC you will be speaking to me! My name is Louis I am the owner and I will be happy to answer any questions you may have regarding our products.If you happen to reach my recording, just leave me a message and I -will return your call. My company line (954) 263-6177 is available 24/7 year round. Please feel free to leave a message at anytime. At times I may surprise you and answer the phone at 2 AM!